1. Scope of Policy
Carpet Cure City of Port Phillip operates in full respect of your personal details. This document explains what details we collect when you request a written quote, book van dispatch, or communicate with our field technicians.
2. Information We Collect
We collect only necessary details to perform residential and commercial carpet cleaning services:
- Contact details: Name, contact telephone number, and email address.
- Job location: Physical street address, suburb, apartment unit number, and access notes (e.g. lift bookings or parking permits).
- Property details: Room count, carpet fibre type (if known), presence of pets, and specific stain concerns.
3. How Your Information Is Used
Collected information is strictly used for:
- Calculating and sending itemised quotation estimates.
- Dispatching technician vans to your premises.
- Sending SMS dispatch notifications and arrival window updates.
- Managing booking details and job completion records.
4. Zero Third-Party Selling
We do not sell, rent, or trade your personal data to advertisers, external data brokers, or unrelated commercial platforms. Details are only shared with payment processing gateways to complete electronic payment transactions.
5. Data Retention & Security
We store records securely on password-protected and encrypted databases. In accordance with Australian taxation standards, financial transaction records and completed handover cleans are held for the period mandated by law.
6. Your Rights & Enquiries
You have the right to request access to the information held about you or ask for data corrections. For any privacy questions, telephone our Port Phillip team on (03) 7031 8793.